Reference

Understand the Terms That Cover Your Account

These legal terms set out what governs your account on 99gam — how we handle your data, what conditions apply to your use of the platform, and how to raise any concern.

Account ConditionsData Handling PolicyJazzCash & Easypaisa Use TermsJurisdiction NoticeContact Rights
99gam Understand the Terms That Cover Your Account
REACH OUR TEAM

How to Contact Us on a Legal Matter

If you have a question about how your data is handled, want to request a correction, or need to escalate a policy concern, reach us through the channels below. Have your registered account number and the mobile wallet number linked to your account ready so we can verify and respond efficiently.

Account Support Chat Raise a legal or account query directly in the on-site chat. Quote your account number and the wallet — JazzCash, Easypaisa, or Raast — you registered with.
Email for Policy Requests Send data-access or correction requests by email. Include your registered name, account ID, and the specific policy section your request relates to.
In-App Account Settings Some account-level changes — linked wallet updates, communication preferences — can be handled directly inside your account settings without contacting support.
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

We approach account security and data handling as operational necessities, not afterthoughts. Your registered wallet — whether JazzCash, Easypaisa, or Raast — is verified at account creation and again on withdrawal to reduce fraud risk. We hold only the account and transaction data needed to operate the service.

Wallet Verification

Your JazzCash, Easypaisa, or Raast number is verified at registration and re-confirmed on withdrawal. This step protects your funds from misdirected transfers.

Cookie Controls

Session cookies keep you logged in and remember your preferred payment method. Clear them any time through browser settings; your account data itself is not affected.

Data Retention Period

We retain account and transaction records for the duration your account is active, plus a standard period post-closure. You can request a summary of what we hold.

Your Right to Request Changes

You can ask us to correct inaccurate account details or request a data summary. Raise it through support chat or email with your account ID and the specific change needed.

Common Questions About Your Rights and Our Policy

These are the questions we get asked most often about account conditions, data rights, and policy scope. If your question is not covered here, contact us directly through support chat.

Access and these terms apply only where local law permits. If local regulations in your region restrict access, these terms do not extend an entitlement to use the service.

You can request a review of the data we hold. Some records must be retained for a standard post-closure period for operational reasons; we will explain what applies to your account.

Wallet numbers linked to your account are retained for the standard post-closure period, then removed. They are not shared with third parties outside of transaction processing.

Go to your account settings to update your linked JazzCash, Easypaisa, or Raast number. If you hit a verification step you cannot clear, contact support chat with your account ID.

Cookies maintain your login session and remember your last used payment method. You can clear them via browser settings at any time without losing your account or transaction history.

Send your concern by email or raise it in support chat. Quote your account ID and the specific policy point in question so we can investigate and respond to your case directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.