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How 99gam Handles Your Personal Information

When you open an account with us or move money through JazzCash, Easypaisa, or Raast, we collect certain details to keep your account working and your transactions secure.

Account data protectionJazzCash & Easypaisa transaction privacyRaast payment data handlingYour right to access or delete dataPakistan-applicable policy
99gam How 99gam Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is handled, want to correct something on your account, or need to request a data export, our support team handles privacy matters directly. You can reach us through the channels below. When contacting us about a privacy request, include your registered mobile number and the payment method linked to your account — JazzCash, Easypaisa, or Raast — so we can verify and process your request without delay.

Live Chat Open the chat window from any page on 99gam. Our team picks up privacy queries there and can verify your account details on the spot.
Email Support Send your privacy or data request to our support email. Include your registered number and wallet type so we can locate your account and respond promptly.
Account Settings Some personal details — your registered number, preferred payment method — can be reviewed or updated directly inside your account settings without contacting support.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, so the details tied to your JazzCash, Easypaisa, or Raast transactions are not readable by unauthorised parties. Cookies on our site are used for session management and to remember your login state — not to build advertising profiles. You can clear cookies through your browser settings at any time without losing your account. We do not share payment credentials with any third party beyond what is strictly required to process a transaction.

Encrypted Transactions

Every payment event — whether via JazzCash, Easypaisa, or Raast — is transmitted over an encrypted connection. Your wallet credentials are never stored in plain text on our servers.

Cookie Transparency

We use session cookies to keep you logged in and functional cookies to remember your language preference. No third-party advertising cookies are dropped without your awareness.

Data Retention Limits

Active account data is held while your account is open. After closure, we keep only what applicable regulations require, then permanently delete the rest of your personal record.

Access and Correction Rights

You can request a copy of your data, ask us to fix an error, or ask us to delete your record. We handle these requests through our support team, verified against your registered wallet.

Your Privacy Questions, Clearly Answered

Below are the questions we hear most often about how 99gam handles personal data. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, mobile number, and the payment details you provide — such as your JazzCash or Easypaisa wallet number. We also log your device type and IP address for security purposes.

We share payment data only with the processor needed to complete your transaction. We do not sell your wallet details or pass them to advertisers under any circumstances.

Contact our support team via live chat or email with your registered number and wallet type. We will verify your identity and send your data export within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove your personal record once any legally required retention period — under applicable regulations — has been met.

Cookies keep your session active and remember your settings. You can delete them from your browser at any time. Clearing cookies will log you out but will not affect your account or wallet records.

This policy applies where access to 99gam is permitted under local law and for eligible regions. Availability depends on your location and applicable local regulations at the time of access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.